Terms and Conditions

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Terms & Conditions    Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. By accessing this website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. If you have any questions about them or do not wish to accept them, please contact us before using this website. 

   We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.  Information about us:  “We/our/us” refer to Tachyon Performance Ltd a company registered in England and Wales at Companies House. Our registered office is Unit 5 Holt Business Park, Widow Hill Road, Burnley, Lancashire BB10 2TN, United Kingdom and our registered number is 08854471.  You can contact us by email at tachyonperformanceltd@gmail.com.

  Prices: - All prices shown include VAT and are correct at time of publishing and are subject to change without prior notice.  - Prices do not include Shipping or Installation fees.  Discount Codes: - We reserve the right to withdraw discount codes at any point, even if an order has been processed.              Payment:  - We accept Visa & MasterCard credit cards.  - We also accept VISA Debit, MasterCard Debit and Switch debit cards.  - For card payments we will require the full card number, expiry date, issue number and card holders full statement address details.  - For sales in excess of £100, we can only deliver to the statement address of the cardholder unless you have passed 3D Secure or Verified by VISA - We also accept bank transfers - please contact us for our bank account details.  - Cheques are no longer accepted.  

Our right of cancellation:  - If for reasons beyond our reasonable control, including but not limited to an inability or failure on part of the manufacturer or supplier of the goods to supply the goods to us, or any other reason we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you.  - In the eventuality of this, we shall refund to you any sums paid by you or on your behalf under or in relation to the agreement.  - We shall not be liable for any other loss or damage arising from such cancellation.  

 Dispatch and Delivery:  - Our week day cut off time for same day dispatch on stocked items is 12:00 (GMT/BST).  If you are looking for a same day dispatch, this can sometimes be accommodated, but please contact us first so that we can put things in place to achieve this for you.  - At our discretion, we may drop ship your order direct from a UK supplier.  If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance.  

 Stock: - Our website does not display any information regarding an items stock level. Whilst we try to keep plenty of stock of our most popular items, it is not always possible for us to keep one of every option of every product on the shelf ready to ship.  - If you need an order by a certain day/date, we strongly recommend you contact a member of our sales team to check the availability of the item(s) you require. - If you are planning to have your items fitted professionally, please wait until you have received and checked your goods before making any workshop or garage appointments. 

 Overseas Customers:  - We are only able to ship to customers within mainland United Kingdom. 

  Returns Procedure:  - Before returning any goods please read all our terms and conditions.  - The Company MUST must be informed by e-mail of any items that you wish to return for credit or exchange within 14 calendar days commencing the day of delivery. A member of staff will provide you with a Returns Notice Number.  - Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number. - If an item is sent back to us without a Returns Notice Number; a refund will not be given. - No parts that have been used, fitted or installed will be accepted for Credit or Refund. - We will not under any circumstances pay any VAT/Import Duties on returns, If we are requested to do so your return will be rejected/abandoned. - Returns Notice Numbers are valid for 1 calendar month, if the goods are not returned within that period, the returns notice number will be cleared and if you wish to return the goods this will be treated as a new request and may be rejected.  For orders that have been supplied correctly & assuming goods are in re-saleable condition: -Within 14 days from the day of delivery - Goods can be returned for any reason for a full refund of goods and outgoing delivery charge. -We do not cover returns postage back to us -After 14 days from the day of delivery - Goods can be returned but with a 30% handling charge. The initial delivery charge & return delivery charges will NOT be refunded. -After 28 days from the day of delivery – Goods are not accepted back for refund.  For orders that have been supplied incorrectly & assuming goods are in re-saleable condition: -Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping. -If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.     Further Terms and Conditions: - Parts specially ordered to customer's requirements cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.  - Any shortfall or damages to goods must be notified as soon as is reasonably possible following receipt of the goods.  - All parts being returned must be in resalable condition including all the original packaging. Items will not be accepted if they appear to have been fitted, had sealant/grease/paint applied or the packaging damaged.  - Any items which have been amended or modified from their original specification will not be credited under any circumstance. Any amendments or modifications carried out in an effort to install items are done so purely at the end user's risk. - All products intended to be painted must be trial fitted to vehicle prior to painting. - If a vehicle has been into our workshop and had the wheels removed, The wheel nuts/bolts/studs will need to be checked after 25 miles of normal road use. This is the owner/driver of the vehicle's responsibility. - Advisories Given on workshop invoices are recommendations based on our findings are sometimes legal requirements. Please ensure you check with a member of staff if you have queries regarding any advisory recommendations. - We reserve the right to refuse exchange units, which are considered to be in an unserviceable condition.  - Surcharges must be paid upon purchase of any reconditioned/rebuilt items and will be reimbursed only if and when the supplier or manufacturer accepts the surcharge unit.  - All goods remain the property of Tachyon Performance Ltd until paid for and payment received in full.  - We accept no claim for labour under any circumstances.  - Any product or labour warranty offered is non-transferable. - With the vast majority of manufacturers items must be returned for inspection prior to any warranty repair or replacement being agreed. - No warranty will be considered unless you can produce a genuine invoice in your name.  - If old parts removed from your vehicle during an install are left with us, they will be disposed of at our discretion after 5 business days.